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Intelligence
What reached your people, what worked, and what to do next.
Viewing Year to date 2026 · 1 Jan 2026 to 21 Sep 2026
Workforce Reach
Overview
What reached your people
Headline figures for Year to date 2026, 1 Jan 2026 to 21 Sep 2026.
0
Communications published
0
Messages delivered
0
Employees reached
0.0%
Workforce reach
0.0%
Email open rate
0.0%
Email click-to-open
The lead click metric. Denominator is people who opened, not everyone who was sent the message.
0.0%
Teams DM interaction
Engagement
What worked, month by month
Email open rate across 2026. Each channel reports its own measure — they are never placed on a shared axis.
Email open rate · monthly
0 communications · 0 delivered
- Open rate
- 67.2%
- Click-to-open
- 29.2%
- Click rate
- 19.9%
Teams DM
0 communications · 0 delivered
- Interaction rate
- 22.8%
- Clickers
- 231
- Reactors
- 62
Teams channel
0
Posts
0
Clicks
0
Reactions
Audiences
Who it reached
Reach and engagement for the same population, side by side.
Reach by department
| Segment | Reached | Delivered |
|---|---|---|
| Business Development | 65 | 1,251 |
| Operations | 53 | 1,229 |
| Administration | 17 | 410 |
| Retention | 11 | 231 |
Engagement by department
| Segment | Open | CTO | Teams DM |
|---|---|---|---|
| Business Development | 75.2% | 23.7% | 19.9% |
| Operations | 66.3% | 31.4% | 23.1% |
| Administration | 56.6% | 35.2% | 28.0% |
| Retention | 45.7% | 62.3% | 18.1% |
Programs
Where the volume sits
Programmes ranked by messages delivered. Open a card for the detail.
Newsletters
0
messages delivered
Birthdays
0
messages delivered
Onboarding
0
messages delivered
DEIB
0
messages delivered
Open Enrollment 2026
0
messages delivered
Awards Programs
0
messages delivered
Employee Engagement
0
messages delivered
Buddy Program
0
messages delivered
Communication Load
How much each person actually receives
A distribution of per-employee load, and what it tells us.
Rolling seven-day communications received per employee
0
Median
0
90th percentile
0
99th percentile
0
Highest observed
Communication load is light
In a typical seven-day window an employee receives none to two communications, and the busiest window observed across the year reached ten.
Open rate has climbed since launch
Email open rate has climbed steadily since launch — a strong upward trend across 37 months of sending.
Send Timing
When it lands best
Email and Teams DM are ranked on their own measure and kept on separate panels.
Ranked on open rate · overall 52.5%
stronger
Wednesday 9–11am
884 deliveries, 11 sends
57.8%
Thursday 10–11am
695 deliveries, 5 sends
63.6%
Friday 10am
570 deliveries, 6 sends
61.2%
weaker
Monday 9am–12pm
1,223 deliveries, 14 sends
42.8%
Friday 9am
172 deliveries, 3 sends
25.6%
Directional — these are patterns to test, not rules.
Teams DM
Ranked on interaction rate · overall 11.9%
stronger
Tuesday, every measured hour 9am–2pm
670 deliveries
22.2%
weaker
Monday 9–11am
1,232 deliveries
3.4%
Directional — these are patterns to test, not rules.
Partnership Value
What the partnership delivered
Service actually delivered first, then the time returned to the BBB team.
Service hours by ChangeEngine
0 hrs
Hours, year to date 2026 · Across 75 projects
0 hrs
Hours, last twelve months
0.0 hrs
Hours since August 2023 · Across 204 projects
Adoption
0
Employee seats in use · of 175
0
Admins active
Time returned in automation
Modelled0 hrs
Hours, year to date
0 hrs
Hours a month · Approximately
0.00 FTE
Full-time role equivalent
0 hrs
Hours since launch
Based on 30 minutes to build a communication and 10 minutes per delivery.
95 hours of ChangeEngine service produced 186 communications reaching 164 people — roughly 7.6 hours of internal effort returned for every hour delivered.
What's Next
Five next-step opportunities
Where to take the partnership from here.
Explore the new Page Module
The new Page Module lets you create engaging microsites for employee resources — handbooks, onboarding materials, benefits information, internal hubs and more.
See what you can create →Refresh newsletter content
With each newsletter, refresh the content by introducing engaging, timely topics that employees will be excited to explore. Keep the core sections employees are familiar with, while adding fun, seasonal content related to the months featured in each edition. This can include seasonal activities, recipes, team challenges, polls, recommendations, celebrations, or interactive features that make each newsletter feel fresh, relevant, and engaging.
Gather quick feedback with embedded polls
When you need to check in with managers or employees, use the newsletter editor's new embedded poll feature to gather quick feedback directly within the communication. This can help make participation easier and increase engagement, especially for simple pulse checks, instead of relying solely on longer surveys that may receive fewer responses.
See an example →Learning & Development campaign
Weekly professional-development topics — difficult conversations, goal-setting, workplace wellness — positioned as distinct from existing compliance training.
What it can include
- Weekly learning topic.
- Educational articles and insights.
- Best practices and practical tips.
- Short videos or podcasts.
- Additional resources and tools.
- Reflection questions or action items.
- Links to internal or external training.
Topics
- Navigating Difficult Conversations
- Conflict Resolution and Collaboration
- Setting High Impact Goals
- Understanding Implicit Bias
- Workplace Wellness
- Finding Your Inner Leader
- Toolkit for Success
- Gratitude & Appreciation
Yearly accomplishment flipbook
A visual annual recap of BBB Greater West + Pacific milestones, achievements and department highlights, approved internally for year-end delivery.
Ideas for what to include
- How much BBB has grown since the beginning of the year, businesses and consumers served, and the milestones hit along the way.
- Department highlights: one page per team on what they shipped this year.
- Recognition wall: shoutouts, peer nominations and standout service stories.
- Service anniversaries and new hires: who joined, who hit a milestone year.
- Community impact: volunteer hours, sponsorships, education events, donations.
- Learning and growth: certifications earned, promotions, training completed.
- Photo gallery: team events, holiday celebrations, office moments.
- A short letter from leadership plus a look ahead at next year's priorities.